Avaliação da Eficácia de Projetos de Digitalização no Campo de Atendimento às Reclamações dos Cidadãos, Considerando as Especificidades Regionais

Autores

  • Ildar Begishev Kazan Innovative University named after V. G. Timiryasov
  • Ilyоs Abdullayev Urgench State University
  • Denis Chernov Kazan Federal University
  • Angelina Blagodatskaya Moscow State University of Civil Engineering
  • Svetlana Sychanina Kuban State Agrarian University named after I.T. Trubilin
  • Evgeniy Kochetkov Financial University under the Government of the Russian Federation

DOI:

https://doi.org/10.14571/brajets.v17.n2.757-780

Palavras-chave:

digitalização, apelos dos cidadãos, economia digital

Resumo

O artigo examina a essência, os objetivos e os tipos de recursos dos cidadãos, o procedimento para sua consideração, bem como o apoio normativo e organizacional para o trabalho com os recursos dos cidadãos. Foi examinada em mais detalhes a questão dos recursos de pessoas junto aos órgãos executivos do poder estatal em uma entidade constituinte da Federação Russa. São considerados os problemas de implementação de projetos de digitalização no campo do atendimento às reclamações dos cidadãos, é adaptada a metodologia para avaliar a eficácia da implementação de projetos de digitalização no campo do atendimento às reclamações dos cidadãos, levando em consideração as particularidades da região, sendo realizada uma análise comparativa da implementação de projetos de digitalização no exemplo de uma entidade constituinte da Federação Russa, comparando os resultados obtidos para 2020-2022.

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Publicado

2024-06-24

Edição

Seção

Novel approaches in education, society and culture development

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